FAQ – Silky Smooth Solutions


General Information:

Prices for all our items sold are in US DOLLAR (USD$).

For some products, there could be 1 to 2cm (0.4-0.8") differences due to manual measurement. There could also be slight differences in the color tone of the website's photos and the actual item due to lighting effects/angles, monitor's brightness/contrast settings etc.


Payment Method:

How can I pay my order?
We offer safe and secure payment options via credit/debit cards (VISA & Mastercard) and PayPal. American Express and Diners Club are also accepted but only via PayPal. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

What currency are your prices listed in?
All prices listed on silkysmooth.solutions are listed in US Dollar (USD$).

How secure is my personal information?
silkysmooth.solutions adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.


How can I place an order?
To place an order for your favorite item you need to:
- Go to the link of your chosen product.
- Then select the right Color, Size, Design or any other variant.
- Check the quantity if you would like to order more than 1.
- Click 'I NEED THIS' button to proceed to checkout.
- And finally select the billing method, provide shipping information and an e-mail address to receive confirmation. 

How do I know my order has been confirmed?
You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and listing of the item(s) you have ordered.

What should I do if I didn’t receive confirmation?
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away. 

How can I change my order?
It’s important to notify us if you would like us to make a change to your order, if your order has already been processed by our warehouse, any changes to your order is no longer possible. Please make sure you send us an email as soon as possible at cs@silkysmooth.solutions for any changes you would like to make (such as your shipping address).

How do I cancel an order?
You can cancel your order by sending an e-mail to cs@silkysmooth.solutions requesting cancellation. Unfortunately, an order cannot be canceled once the order has been processed by our warehouse. Therefore, we sincerely request that you only make your purchase if you are absolutely sure you want the product.

Returns & Exchange:

How does your Returns Policy work?
Our returns policy applies when wrong item is delivered or item is broken upon delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*NOTE: To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to our customer support team at cs@silkysmooth.solutions to confirm the return. Any return without the confirmation will be void. Read more on our Returns Policy page.

Refund will be issued if:

  • The received item is defective.
  • You received incorrect item.

Please note you will be required to provide pictures of the received item to qualify for exchange/refund.

When is exchange/refund not possible?
You’re not eligible for the exchange/refund for the following reasons. If:

  • The order is not corrected/canceled before the order has been processed by our warehouse/manufacturer/supplier.
  • The product is not broken or defective
  • The product is damaged because of your own use
  • The product is not in the same condition as you received it.
  • Received the correct item but you want to exchange to a different design or model.