Shipping Policy – Silky Smooth Solutions

Shipping Policy

How long will my order take to be delivered?
Please note that we require 1 to 3 working days on average to fulfil your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 9 to 16 business days. Please consider any holidays that might impact delivery times.

Where is the item coming from?
Some of our products are shipped locally within the US, and some of them are from our international warehouses via secured shipping and handling.

U.S orders will be shipped with either USPS, DHL or FedEx, and International Orders will be shipped depending on the fulfilment center the product is from.

Where do you ship and how much does it cost?
For United States:
Purchase value of $0.01 – $49.99 the shipping cost will be $4.95.
Purchase value of $50 and aboveFREE SHIPPING. 
For International Shipping (other than US):
Purchase value of $0.01 – $49.99 the shipping cost will be $4.95.
Purchase value of $50 and aboveFREE SHIPPING.

How can I track my order? 
We will send you the tracking code of your orders to the e-mail provided within 4 to 7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will only be displayed after it's synced or updated successfully to the system.

Why am I not able to track my order?
Please note that the tracking information will only be displayed after it's synced or updated successfully to the system. After that, you're able to see the tracking information, when trying to track for the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find information about your package, please give it some time and track again later, if after that time you are still not able to track it, please contact cs@silkysmooth.solutions.